Why Didn't You Say That in the First Place?

Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way. You'll discover: * Why nobody understands you * Why misunderstanding is normal * The power of strategic talk * Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.