Strategic Management of Information and Communication Technology

Although Y2K did not result in major disruptions, the event is a rich source of critical lessons for strategic management of information and communication technology (ICT), many of which apply to large organizations today. Using a case study approach, this report describes lessons learned from the response of the Air Force to Y2K and makes recommendations for managing ICT complexity, aligning organizational and ICT strategies, and minimizing risk.Table of ContentsFront MatterSummary1 Background2 Managing ICT Complexity3 Aligning Organizational and ICT Strategies4 Managing ICT Risk5 Technology Risk as a Socially Embedded IssueReferencesAppendix A References to Workshop Discussions and InterviewsAppendix B Abbreviations and AcronymsAppendix C Biographical Information on the Principal Investigator