Putting Customers First

One need only spend a little time on a transit-oriented social-media page or reading the thoughts of urban-focused writers to detect a certain disdain toward the automobile, suburbia and the construction of road and freeway lanes. Such attitudes are not outliers, as any quick search of New Urbanist and pro-transit literature will reveal. It's quickly apparent that many transit advocates are more about transforming the driving public's behavior than figuring out how to efficiently move people around within our current constraints.