Outsourceable Selves
- An Ethnography of Call Center Work in a Global Economy of Signs and Selves
- Format
- Bog, paperback
- Engelsk
- 292 sider
Normalpris
kr. 434,95
Medlemspris
kr. 394,95
- Du sparer kr. 40,00
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Beskrivelse
This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."" – Maria Cynthia Rose Banzon-Bautista
Detaljer
- SprogEngelsk
- Sidetal292
- Udgivelsesdato30-10-2016
- ISBN139789715507622
- Forlag University Of The Philippines Press
- FormatPaperback
Størrelse og vægt
10 cm
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