Managing Customer Results

The Pillars of Excellence suite represents, a complete encyclopedia of excellence. It was put together to help guide organizational development through the implementation of excellence on a step by step approach and delivering different levels of maturity in a useful & pro-actively guiding approach through ten titles representing ten pillars. Each organization can absorb the philosophy of the each of the ten pillars, understand the meaning of each individual concept and be inspired through best practice thinking. Consider, the various sub-criteria included in each of the pillars and implement confidently with useful tools and checklist for evaluating the level of maturity within the organizations concerned against each subset and sub criteria and each specific requirements.The suite of books will also be useful for researchers and consultants are like in building capabilities on a more comprehensive basis. The distinctive features of the pillars of excellence is that, they are based on significant research and the collection of advanced thinking and best practices that are proven and credible to support any journey of excellence with confidence and with depth, rigor and rich knowledge that can help build capabilities and deliver the desirable outcomes. We are confident that, the total encyclopedia represented by the ten books cover every single aspect of organizational excellence, that are needed for achieving a leading position and integrating excellence at the heart of organizational sustainability and competence for achieving at the top-level.