Learning to Run - A Guide to Business Process Re-Engineering

David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: •No Cross-functional communication or co-operation. •No understanding of the end-to-end process •No ownership of the end-to-end process •Blame culture •Silo mentality •Resistance to change •Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.