Learn Infor ERP Sales and Service Management

Learn Infor ERP Sales and Service Management: Essential Tools for Enhancing Customer Engagement and Driving Sales Performance

Unlock Your Career Potential with the Ultimate Guide to Infor Sales & Service Management!

In a competitive job market, mastering the tools that power modern business is no longer optional-it's essential. This definitive guide, brought to you by the experts at InfoWave MRV, is your career accelerator, designed to transform you from a user into a high-value business professional.

Whether you're a student building your resume, a professional aiming for a promotion, or an executive driving business results, this book provides the practical, hands-on knowledge you need. Forget dense technical manuals; this is a step-by-step journey through real-world sales and service challenges.

Each chapter provides a clear overview and learning outcomes, focusing on how to leverage Infor ERP to drive sales, enhance customer engagement, and streamline operations. Solidify your understanding with 10 multiple-choice questions and detailed answers at the end of every chapter.

Don't just learn software-master the business processes that command a top salary. Buy your copy from InfoWave MRV today and build the expertise that will define your career success.



Contents at a Glance



Part 1: The Foundation for Success

This section sets the stage, ensuring readers understand the "why" behind the "how," and gets them comfortable with the Infor environment.



Chapter 1: The Modern Sales and Service Landscape: Where Infor Fits In

Chapter 2: A Guided Tour: Navigating the Infor Sales & Service Interface

Chapter 3: Master Data Management: The Bedrock of Your Operations



Part 2: Mastering the Core Sales Cycle

This section is a deep dive into the practical, day-to-day functions of managing the sales process within Infor.



Chapter 4: From Lead to Opportunity: Managing the Sales Funnel

Chapter 5: Crafting Winning Proposals: Quotation Management

Chapter 6: Closing the Deal: Sales Order Processing and Fulfillment

Chapter 7: Configure-Price-Quote (CPQ): Selling Complex and Customized Products

Chapter 8: Strategic Pricing and Discount Management



Part 3: Excelling in Post-Sale Service Management

This section focuses on the service side, turning customers into lifelong advocates through excellent support.



Chapter 9: The First Point of Contact: Service Call and Case Management

Chapter 10: Building Recurring Revenue: Service Contracts and Warranties

Chapter 11: On-the-Go Excellence: Field Service and Mobile Management

Chapter 12: Managing Returns and Repairs (RMA)



Part 4: Strategy, Analytics, and Customer Engagement

This section elevates the reader's skills from user to strategist, focusing on how to leverage the system for high-level goals.



Chapter 13: The 360-Degree Customer View: Your Single Source of Truth

Chapter 14: Sales Analytics and Forecasting: From Data to Decisions

Chapter 15: Service Performance Analytics: Measuring What Matters

Chapter 16: Automating for Efficiency: Workflows and Alerts

Chapter 17: Cross-Selling and Up-Selling Using ERP Data



Part 5: Career Growth and Implementation

This final section focuses on turning knowledge into professional value.



Chapter 18: Best Practices for Implementation and User Adoption

Chapter 19: Integrating Infor with Your Broader Tech Stack

Chapter 20: Building Your Career with Infor Expertise