Developing IT Staff

What does training mean for the IT professional? What are the management issues surrounding training and skill development in IT departments? Why is it so important to support the learning process? Developing IT Staff provides an easy reference and down-to-earth practical advice for those who need to tackle the important issues of training and skill development in the context of technical software development jobs.In this book, Mary Clarkson uses real examples from her experiences as a technical specialist and as an IT training manager, giving practical guidance on how to get people started on their skill development, as well as how to support them through their learning process.Topics covered include: - Identifying the real training need and finding solutions - Choosing an appropriate training method - Supporting the learning process - Continuous professional development, with particular relevance to an IT department - Evaluation (what needs to be evaluated, why and when) - Technical Skill Assessment.